Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a reservation, or contact us for support.

• Personal information (name, email, phone number)
• Driver's license information
• Payment information
• Location data when using our service
• Usage data and analytics information (with your consent)
• Cookie and tracking data (as described below)

2. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how you use our service. Under Swiss Federal Act on Data Protection (nFADP) and EU GDPR, we require your consent for non-essential cookies.

Types of Cookies We Use:

Managing Cookie Preferences

You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer or by using the cookie banner that appears on your first visit.

3. Data Processing Legal Basis

Under Swiss nFADP and EU GDPR, we process your personal data based on:

• Contract performance: Processing necessary for providing our car sharing services
• Legitimate interests: Improving our services, security, and fraud prevention
• Consent: Analytics tracking, marketing communications, and optional features
• Legal obligations: Compliance with applicable laws and regulations

4. International Data Transfers

We use service providers (subprocessors) that may process data outside Switzerland and the EU. For a complete list of our subprocessors, including their purposes and locations, please see our Subprocessors page.

All transfers are protected by appropriate safeguards as required by Swiss and EU law, including EU-US Data Privacy Framework and Standard Contractual Clauses where applicable.

5. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Processing your car rental bookings
• Verifying your identity and driver's license
• Processing payments
• Providing customer support
• Sending important service notifications
• Analyzing usage patterns (with consent)
• Improving our platform and services

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• With service providers who assist us in operating our platform (under data processing agreements)
• In connection with insurance claims or legal proceedings
• To protect the rights, property, or safety of DRAIV.CH, our users, or others

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security assessments
• Secure hosting infrastructure
• Employee training on data protection

8. Your Rights

Under Swiss nFADP and EU GDPR, you have the following rights:

• Access: Request information about your personal data we process
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Restriction: Request limitation of processing in certain circumstances
• Withdraw consent: Withdraw consent for processing that requires it

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account data: Until account deletion plus 7 years for legal requirements
• Booking records: 10 years for insurance and legal purposes
• Analytics data: 26 months (Google Analytics default)
• Consent records: 13 months after withdrawal
• Support communications: 3 years

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: [email protected]
• Phone: +41 77 456 99 05
• Address: Steininger AG, Gartenstrasse 4, 6300 Zug, Switzerland

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or your local data protection authority.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Last updated: 8/27/2026